FAQ
Orders & Shipping
Do you ship worldwide?
Yes. Saint Armound offers complimentary tracked shipping on all orders, worldwide.
How long does delivery take?
Orders are usually processed within 1 to 3 business days, Monday to Friday. After dispatch, transit time is estimated at 5 to 10 business days. The total estimated delivery time is usually 6 to 13 business days.
Please note that delivery times are estimates and may vary due to holidays, carrier delays, customs clearance, or other external factors.
How much does shipping cost?
Shipping is free on all orders. There are no standard shipping fees at checkout.
When will I receive my tracking number?
Once your order has been dispatched, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for the carrier’s system to update the first tracking status.
Can my order arrive in more than one package?
Yes. Some orders may be shipped in multiple packages depending on product availability across our fulfillment centers. This helps us deliver your items as quickly as possible.
Will I have to pay customs or import taxes?
No. Saint Armound covers any applicable customs duties, import taxes, or handling fees related to your order. The price you pay at checkout is the final price for your purchase.
What happens if I entered the wrong address?
Customers are responsible for providing the correct shipping information at checkout. Saint Armound is not responsible for delayed or failed deliveries caused by incorrect or incomplete addresses. If a package is returned, a reshipping fee may apply.
Returns & Exchanges
Can I return my order?
Yes. You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, in its original condition, and include all original tags, packaging, and accessories. Items that show signs of wear, alteration, misuse, or are returned without original packaging may not be eligible for a refund.
How do I start a return?
To start a return, contact our support team at support@saintarmound.com with your order number and the reason for your return.
Our team will review your request and provide the return address and instructions. Returns sent without prior authorization will not be accepted.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
Do you charge restocking fees?
No. Saint Armound does not charge restocking fees for returned items.
Can I exchange an item for another size or color?
Yes. We accept exchanges for different sizes or colors. Exchange requests must be made within 14 days of delivery. Customers are responsible for exchange shipping costs unless the item arrived damaged or defective.
What should I do if my item arrived damaged, defective, or incorrect?
Please contact us immediately at support@saintarmound.com. Include your order number and clear photos of the product and packaging.
If approved, Saint Armound will cover the return shipping costs and offer a replacement or a full refund.
How long does a refund take?
Once your returned item is received and inspected, we will notify you of the approval status. If approved, refunds are processed to the original payment method within 5 to 10 business days, with a maximum processing time of 10 business days.
Processing times may vary depending on your bank or payment provider.
Are any items non-returnable?
Yes. We cannot accept returns for used or washed items, altered or modified products, gift cards, or final sale/clearance items when clearly marked.
Orders & Support
Can I cancel my order?
Orders may be cancelled before they are processed or shipped. Once an order has shipped, it must follow the standard return process.
What happens if my package is lost or delayed?
If your order significantly exceeds the estimated delivery timeframe, contact us within 30 days of the shipping date at support@saintarmound.com. We will investigate the issue with the carrier and assist you with the next steps.
What if my package says delivered but I did not receive it?
Once a package is officially marked as “Delivered” by the final-mile carrier, Saint Armound cannot be held responsible for theft or loss at the destination property. We recommend checking with neighbors, building reception, local delivery points, or the carrier directly.
How can I contact Saint Armound?
Our only support email is support@saintarmound.com. Please include your order number whenever contacting us about an order.
